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Customer Service Rep

Job Description

Our client is an established EMI licensed by the Central Bank of Cyprus, since 2017. With international affiliations, and a growing presence they are looking to hire a Customer Services Representative for their CS team based in Nicosia, Cyprus.  


Key Responsibilities:

  • Customer Consultation on Company Products 
  • Responding to customers' inquiries via e-mail, phone, and chat
  • Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism 
  • Communication with the other departments of the company (Finance, Compliance, technical support) in order to provide guidance to the clients. 


Required Skills & Experience

  • Very good in English and Russian, both in writing or verbally. 
  • Exceptional communication & soft skills, as well as problem-solving skills 
  • Multitasking
  • Effective communication both orally and written 
  • Basic Computer knowledge
  • Ability to work in rotating shifts and available to work overtime when/if required. Shifts might include weekends. 
  • Work experience in customer support or similar position 
  • Pleasant personality and good team player 
  • Knowledge of additional languages, like Ukrainian, Polish, Greek will be considered as an advantage
  • Experience in Zendesk will be considered as an advantage 


What's on offer

  • Join a dynamic and innovative team with a friendly working environment;
  • Competitive remuneration package;
  • Flexible working hours policy;