Technical Support and Operations Lead

Job Description

Our client is disrupting the market with their innovative and progressive digital services and products. Due to sustained growth, we are currently seeking to recruit a Technical Support and Operations Lead to join their team in Nicosia. If you are passionate about technology and finding creative solutions, then this opportunity might be for you!

Key Accountabilities

  • Provide technical guidance and mentorship to team members.
  • Develop and implement operational strategies and best practices.
  • Respond to and lead teams during operational crises.
  • Contribute to the administering of all software support systems including user administration.
  • Work with management to develop Key Performance Indicators (KPIs) for the systems and tools administered by the team.

Academic / Professional Qualifications

  • Bachelor's degree required, preferably in computer science, electrical and computer engineering, or equivalent work experience, master’s degree preferred.
  • Prometheus Certified Associate (PCA) preferred.
  • Certified Kubernetes Administrator (CKA) will be considered as an advantage.

Experience / Skills

  • 3+ years proven track record in a similar position.
  • Experience with log, metrics, or trace observability.
  • Experience with Kubernetes and/or container orchestration.
  • Experience with Identity and Access Management (IAM).
  • Excellent written and verbal communication skills in both Greek and English.
  • Excellent analytical and problem-solving skills.
  • Demonstrated efficiency in time management, and task prioritisation.

Whats on offer:

  • Competitive salary market salary
  • Private health care
  • Pension fund
  • Hybrid working model
  • Work with latest technologies
  • Agile work environment
  • Bi-weekly sprint reviews with snacks
  • Unlimited freshly brewed coffee