Job Description
Our client is an established EMI licensed by the Central Bank of Cyprus, since 2017. With international affiliations, and a growing presence they are looking to hire a Customer Services Representative for their CS team based in Nicosia, Cyprus.
Key Responsibilities:
- Customer Consultation on Company Products
- Responding to customers' inquiries via e-mail, phone, and chat
- Maintaining solid customer relationships by handling their questions and concerns with speed and professionalism
- Communication with the other departments of the company (Finance, Compliance, technical support) in order to provide guidance to the clients.
Required Skills & Experience
- Very good in English and Russian, both in writing or verbally.
- Exceptional communication & soft skills, as well as problem-solving skills
- Multitasking
- Effective communication both orally and written
- Basic Computer knowledge
- Ability to work in rotating shifts and available to work overtime when/if required. Shifts might include weekends.
- Work experience in customer support or similar position
- Pleasant personality and good team player
- Knowledge of additional languages, like Ukrainian, Polish, Greek will be considered as an advantage
- Experience in Zendesk will be considered as an advantage
What's on offer
- Join a dynamic and innovative team with a friendly working environment;
- Competitive remuneration package;
- Flexible working hours policy;
