Technical Support Analyst

Job Description

Our client is disrupting the market with their innovative and progressive digital services and products. Due to sustained growth, we are currently seeking to recruit a Technical Support Analyst to join their team. If you are passionate about technology and finding creative solutions, then this opportunity might be for you!

Key Accountabilities

2nd level application support

  • Troubleshoot and resolve technical issues impacting the availability of applications.
  • Analyze application logs and metrics to identify and resolve performance bottlenecks.
  • Document and escalate complex issues to senior engineers.
  • Provide in-depth technical support to customers via email, and phone.

IT operations

  • Configure and manage monitoring tools to detect and respond to IT incidents promptly.
  • Develop and implement automated processes for IT asset management and provisioning.
  • Provide support to end users on IT-related topics.
  • Develop automated onboarding and offboarding processes for IT workstations.

Academic / Professional Qualifications

  • Bachelor's degree required, preferably in computer science, electrical and computer engineering, or equivalent work experience, master’s degree preferred.
  • Microsoft Certified: Identity and Access Administrator Associate preferred.
  • Prometheus Certified Associate (PCA) preferred.
  • Certified Kubernetes Administrator (CKA) will be considered as an advantage.

Experience / Skills

  • 2+ years proven track record in a similar position.
  • Experience with log, metrics, or trace observability.
  • Experience with Kubernetes and/or container orchestration.
  • Experience with Identity and Access Management (IAM).
  • Excellent written and verbal communication skills in both Greek and English.
  • Excellent analytical and problem-solving skills.

What's on offer:

  • Competitive market salary
  • Private health care
  • Pension fund
  • Hybrid working model
  • Work with latest technologies
  • Agile work environment
  • Bi-weekly sprint reviews with snacks
  • Unlimited freshly brewed coffee