Job Description
Our client is disrupting the market with their innovative and progressive digital services and products. Due to sustained growth, we are currently seeking to recruit a Technical Support Analyst to join their team. If you are passionate about technology and finding creative solutions, then this opportunity might be for you!
Key Accountabilities
2nd level application support
- Troubleshoot and resolve technical issues impacting the availability of applications.
- Analyze application logs and metrics to identify and resolve performance bottlenecks.
- Document and escalate complex issues to senior engineers.
- Provide in-depth technical support to customers via email, and phone.
IT operations
- Configure and manage monitoring tools to detect and respond to IT incidents promptly.
- Develop and implement automated processes for IT asset management and provisioning.
- Provide support to end users on IT-related topics.
- Develop automated onboarding and offboarding processes for IT workstations.
Academic / Professional Qualifications
- Bachelor's degree required, preferably in computer science, electrical and computer engineering, or equivalent work experience, master’s degree preferred.
- Microsoft Certified: Identity and Access Administrator Associate preferred.
- Prometheus Certified Associate (PCA) preferred.
- Certified Kubernetes Administrator (CKA) will be considered as an advantage.
Experience / Skills
- 2+ years proven track record in a similar position.
- Experience with log, metrics, or trace observability.
- Experience with Kubernetes and/or container orchestration.
- Experience with Identity and Access Management (IAM).
- Excellent written and verbal communication skills in both Greek and English.
- Excellent analytical and problem-solving skills.
What's on offer:
- Competitive market salary
- Private health care
- Pension fund
- Hybrid working model
- Work with latest technologies
- Agile work environment
- Bi-weekly sprint reviews with snacks
- Unlimited freshly brewed coffee
