Field Service Engineer

Job Description

Our client, is a Swedish company, with an international presence in more than 90 countries. It has a strong family vibe with warm respect for each individual, investing heavily in their people. Due to growth in their Nicosia office, we are looking to hire a Field Service Engineer.  

The Field Service Engineer (FSE) performs customer installs, repairs, and preventative maintenance on a variety of mechanical equipment in an assigned territory. The FSE positively interacts with customers to solve technical problems and identify areas to improve their work. Their customers have a range of different types of compressors with a variety of technologies (from mechanical, electronic to Internet Of Things and complex control mechanisms) allowing you to grow in techniques and specializations based on your interests and experience.  

Your Responsibilities:

  • Provides onsite installation of instruments, upgrades, updates, repairs, and planned maintenance service
  • Displays professionalism, understanding, tact, fairness and technical knowledge in all customer interactions.
  • Achieves specified revenue targets while satisfying customer from instrument repair, installs and PM’s.
  • Collaborates with internal partners to resolve customer issues and improve processes.
  • Is familiar with and follow policies that pertain to the handling of spare parts: ordering, usage, returns, physical count, car stock management, etc.
  • Manages travel expenses and follows company travel policies and guidelines.
  • May be required to perform other related duties as required and/or assigned.

Your Profile: 

  • Bachelor’s degree in engineering, technician, or related field or High school diploma and 7 years equivalent work experience and knowledge.
  • Minimum of 2+ years of relevant experience in related engineering and/or customer facing role
  • Uses effective questioning to identify customer needs
  • Participates as a positive influence to the team
  • Quickly adapts to change with positive and constructive feedback

What's on offer:

  • Competitive market salary x 13
  • Performance Bonus
  • Company car, mobile, and laptop
  • Continious training and personal development